Refund policy
Returns & Exchanges
At CASHMERISM, we want you to love what you purchase. If something isn’t quite right, we’re happy to assist with a return or exchange, subject to the conditions below.
Full-Priced Products
Full-priced products purchased online may be returned or exchanged within 14 days of the purchase date.
To be eligible for a return or exchange, items must be:
- Unworn, unused and unwashed
- In their original condition
- Returned with all original swing tags and accessories attached
- Free from any marks, stains, fragrance or other signs of wear
We recommend taking care when trying on CASHMERISM garments. Please remove jewellery, watches and anything that may catch or damage the knitwear before trying your garment on.
Original shipping charges are non-refundable.
Sale Products
Sale items are not eligible for a change-of-mind refund.
Where applicable, sale items may be exchanged for another available item. If the replacement item is of a different value, the difference may be payable or refunded, as applicable.
This policy does not affect your rights under the Australian Consumer Law. If an item is faulty, defective, significantly different from its description, or otherwise does not meet your consumer guarantees, please contact us so we can assess the issue and provide an appropriate remedy.
Normal wear and tear, accidental damage, snagging or damage caused by improper care are not considered manufacturing faults.
Final Sale
Products clearly identified as FINAL SALE in the product name or product number are not eligible for change-of-mind return or exchange.
As we are unable to accept returns on Final Sale items, we are very happy to provide additional measurements before you purchase. Please contact us for garment measurements, including bust and garment length.
How to Return or Exchange an Order
1. Contact us
Before sending anything back, please email our online team at info@cashmerism.com.au to request a Return Authorisation Number (RAN).
Returns sent without a RAN will not be accepted and may be returned to the sender.
Please contact us by sending a new email rather than replying directly to your order confirmation email.
2. Prepare your return
Please securely package your item(s), including the original receipt where available, using the original packaging or suitable protective packaging.
Please ensure the garment is well protected during transit, as CASHMERISM cannot accept responsibility for damage caused by inadequate packaging.
3. Send your return
Clearly write your RAN on the outside of the parcel and send it to:
CASHMERISM
RAN: [Your Return Authorisation Number]
PO BOX 4161
McKinnon VIC 3204
Australia
+61 401 018 181
We strongly recommend using a trackable or registered postal service. CASHMERISM is not responsible for parcels lost or damaged while being returned to us.
Returns
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions above.
Once your return has been approved, your refund will be processed to the original payment method.
Please allow 2–3 business days for us to process your return after it has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges are non-refundable.
Exchanges
Once we receive your returned item, our team will inspect it and arrange your exchange, subject to availability.
Please allow 2–3 business days for us to process an exchange after your returned item has been received and inspected.
We will email you with updated shipping information once your replacement item has been dispatched.
If your requested replacement is unavailable, we will contact you to discuss the available options.
Faulty or Incorrect Items
We take great care in making and checking every CASHMERISM garment. If you believe your item is faulty, damaged or incorrect, please contact us at info@cashmerism.com.au as soon as possible, ideally with photographs and a brief description of the issue.
We will assess the item and, where the issue is covered by the Australian Consumer Law, provide the appropriate remedy.
Please note that damage caused by normal wear and tear, accidents, snagging, incorrect washing or improper care is not considered a manufacturing fault.
Need Help?
If you have any questions about a return, exchange, sizing or garment measurements, our online team is always happy to help.
Email: info@cashmerism.com.au