RETURN & EXCHANGE

Full priced products

CASHMERISM offers return or exchange for items that were bought at full price within 14 days from the date.

For returns and exchanges please follow the 'how to return or exchange an order' section below and make sure all items are unused, unworn and unwashed with original swing tags still attached or they will not be accepted.

We recommend removing jewellery when trying on garments to avoid damaging the garments. Once shipping charges are paid, they are non-refundable.

Sale products
There are no refunds for SALE items unless faulty or incorrect.

Products can be exchanged where applicable and/or upon availability.

Products that are damaged as a result of wear and tear are not considered to be faulty.

When an item is returned as a faulty product, CASHMERISM reserves the right to inspect the returned product and deny return or exchange of goods if we do not consider the item to be damaged or if they are not returned to us in resalable condition.

To avoid this, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase.

Final sales (where the words FINAL SALE is written in the product number) are not eligible for refund or exchange. We are happy to provide garment measurements (Bust and garment length) to you prior to your purchase.

How to return or exchange an order

To return an eligible order, or posting back an order eligible for exchange, please follow these instructions:

  • 1. Contact our online team at info@cashmerism.com.au for an Return Authorisation Number (RAN). Please note any returns without an RAN will not be accepted and will be returned to the sender.

  • 2. Do not reply directly from your order confirmation email.

  • 3. Package your item(s) along with their original receipt into the original packaging or a suitable, reliable new packaging that protects the garment from damaging during transit.

  • 4. Send the package back with the RAN written clearly on the packaging to the address below:

  • CASHMERISM

    # Your RAN (Return Authorisation number)

    PO BOX 4161 McKinnon VIC 3204

    +61 401018181

We recommend using a trackable or registered service , CASHMERISM is not responsible for parcels lost in transit.

Returns:
When we receive your returned garment we will inspect and arrange and exchange item/s. Please allow 2-3 business days for the processing of an exchange. We will email the updated shipping details of your returned garment.

Exchange:
When we recive your returned garment we will inspect and arrange an exchage item/s. Please allow 2-3 business days for the processing of an exchange. We will email the updated shipping details of your returned garment.

Contact us

Submit any questions or begin a refund by emailing us at info@cashmerism.com.au.